Terms and Conditions
Welcome to Utkala Mart. By accessing or using our website located at www.utkalamart.com (the "Site"), you agree to be bound by these Terms and Conditions ("Terms"). Please read them carefully before using our services.
These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Utkala Mart ("Company," "we," "us," or "our"), located at Trisulia, Cuttack, Odisha.
1. Eligibility
By using this Site, you represent that you are at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian. You agree that the information you provide during registration or checkout is accurate, current, and complete.
2. Account Registration
To access certain features, you may be required to create an account.
- You are responsible for maintaining the confidentiality of your account credentials (username and password).
- You are responsible for all activities that occur under your account.
- We reserve the right to terminate accounts, remove or edit content, or cancel orders at our sole discretion.
3. Product Information and Pricing
4. Orders and Acceptance
When you place an order on www.utkalamart.com, it constitutes an offer to buy the product.
Order acceptance occurs when we dispatch the goods to you. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies in product or pricing information, or issues identified by our fraud avoidance department.
5. Payment
We accept payments via the methods available on the Site (e.g., Credit/Debit Cards, UPI, Net Banking, COD).
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
6. Shipping and Delivery
Delivery times are estimates and commence from the date of shipping, rather than the date of order.
We are not responsible for delays caused by the courier service or force majeure events (e.g., bad weather, strikes, etc.).
Please review our separate Shipping Policy [Link to your Shipping Policy] for specific details regarding costs and timelines.
7. Returns and Refunds
Returns and refunds are subject to our Return and Refund Policy [Link to your Refund Policy].
Generally, items must be unused and in their original packaging to be eligible for a return. Certain items (e.g., perishables, personal hygiene products) may be non-returnable.
8. Intellectual Property
All content included on the Site, such as text, graphics, logos, images, audio clips, and software, is the property of Utkala Mart or its content suppliers and is protected by Indian and international copyright laws.
You may not extract and/or re-utilize parts of the content of the Site without our express written consent.
9. User Conduct
You agree not to use the Site for:
- Fraudulent purposes or in connection with a criminal offense.
- Sending, using, or reusing any material that is illegal, offensive, abusive, indecent, defamatory, obscene, or menacing.
- Causing annoyance, inconvenience, or needless anxiety to others.
10. Limitation of Liability
To the fullest extent permitted by law, Utkala Mart shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Site.
11. Indemnification
You agree to indemnify, defend, and hold harmless Utkala Mart and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms.
12. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Cuttack, Odisha.
13. Changes to Terms
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.